Frequently Asked Questions
Everything you need to know about your Daniel Wellington experience, from shipping to style advice.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy from the date of delivery. All items must be in their original condition, unused, and with all protective plastics and tags intact.
Are Daniel Wellington watches water-resistant?
Most of our timepieces are water-resistant up to 3 ATM, meaning they can withstand light rain and splashes but should not be worn while showering, swimming, or diving.
Can I change the strap on my watch?
Yes, many of our collections feature interchangeable straps. You can easily refresh your look with our selection of leather, NATO, and mesh straps using the tool provided in the watch box.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay depending on your shipping region.
Do you provide a warranty on your products?
Every Daniel Wellington watch comes with a limited two-year warranty covering manufacturing defects from the date of purchase. Please keep your proof of purchase for any claims.